It is a quiet morning, you log into your email, and you realize… you haven’t received a website lead in a couple of days. Before you panic and worry that your website is broken, take a deep breath!
Because email delivery relies on a complex web of internet service providers, spam algorithms, and security filters, notification hiccups can happen. If your website notifications suddenly seem to dry up, we want to give you a clear, stress-free action plan.
By following these simple troubleshooting steps, you can pinpoint the issue quickly and help us get it fixed for you in no time.
Step 1: Check the Usual Suspects (Spam & Junk Folders)
Email providers like Google and Microsoft constantly update their security protocols. Sometimes, an automated email notification that slipped seamlessly into your inbox yesterday might get flagged as suspicious today.
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Check Your Spam or Junk Folder: Open your email app and check the folders labeled Spam, Junk, or Deleted Items.
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Check Your Tabs (Gmail Users): If you use Gmail or Google Workspace, sometimes emails bypass the primary inbox and slide into the Promotions or Updates tabs.
If you find a missing lead there, brilliant! Simply right-click it, mark it as “Not Spam,” and follow our guide on How to Safely “Whitelist” Your Website Forms to prevent it from happening again.
Step 2: Look Inside Your WordPress “Safety Net”
If there is nothing in your spam folder, the next step is to figure out if the problem is with the website itself, or if the emails are just getting lost somewhere on the internet.
Log into your WordPress dashboard and navigate to Forms > Entries (just like we detailed in our Step-by-Step Guide to Viewing Your Leads).
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Scenario A (You see recent entries here): If you see new leads sitting safely in your dashboard that you never got an email for, your website is working perfectly. The contact form is successfully catching the data, but the email delivery system (SMTP) is hitting a roadblock on the way to your inbox.
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Scenario B (You see no recent entries here): If the dashboard is completely blank for the last few days, then people may truly just not be filling out your form, or a technical glitch is stopping the form from submitting entirely.
Step 3: How to Report the Issue to Orlando Web Wizard
If you’ve checked your spam, looked at your WordPress dashboard, and confirmed that notifications are definitely failing to hit your inbox, it is time to team up with us!
Because we do not have access to your private third-party email account, we rely on you to be our eyes and ears. To help us investigate and fix the connection as fast as possible, please email our support team with the following details:
When did it start? Tell us the approximate date and time you noticed the gap (e.g., “I haven’t received an email notification since Tuesday at noon”).
What does the dashboard say? Let us know if the leads are showing up in your WordPress Forms > Entries log or if that is empty, too.
Did your email password change? If you recently changed the password to your primary business email, let us know! Sometimes security changes on your main email can inadvertently affect how third-party routing systems behave.
We’ve Got Your Back
Once we receive your email with those details, the team at Orlando Web Wizard will dive straight into your GravitySMTP settings to diagnose the bottleneck, test the connection, and get your notifications flowing smoothly again.
Remember, while we work on a fix, your business doesn’t have to pause. You can still access, view, and download all your potential clients right from your website dashboard!
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